Every client will be asked to read and sign the Policy Agreement as follows:
I do here by entrust my pet(s) to Intown Hound for the purpose of grooming my pet(s). I am aware that all due care will be taken with my pet for the safety of the pet and the groomer. I am aware that neglect of my pet's coat can be a cause for problems after grooming such as clipper/brush irritation and/or itching. If my pet is wiggly or doesn't remain still during the grooming procedure accidents can happen such as nicks from clippers or scissors.
In the event I need to CANCEL my appointment, I understand that I must notify Intown Hound at least 24 hours prior to my scheduled appointment. Leaving a message on Intown Houndís voicemail or email is fine. I am also aware that should I fail to do so, I will have an additional $50 Fee added to my next grooming charges. Cancellations may occur at anytime by Intown Hound due to weather/road conditions, equipment failure, etc. Every effort will be made to contact me for rescheduling and will be on a case by case basis. There will be a $30 fee for NSF / returned checks at which time I understand I will go to a cash only basis.
Intown Hound has the right to refuse service for any reason. Tranquilized pets will not be accommodated as they should be done in the safety of an in-house groomer at a vet clinic or hospital. The use of muzzles, e-collars, slings, straps, etc. is acceptable. Grooming services can be stopped mid-groom if necessary for the safety of my pet or the groomer and I understand that I will pay a minimum of the $30 fuel fee.
Intown Hound will not be held responsible for damages to my yard, home or property while on the service call for grooming of my pet(s). As the owner or caregiver, I authorize Intown Hound perform scheduled grooming appointments while I am away from home or property. In the case where a key is left or given to my home Intown Hound will not be held responsible for any damages or theft to my home or property.
I the undersigned do understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Intown Hound I agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event I am not available. I authorize Intown Hound to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss, or claim shall include, but not be limited to death, injury or shock. Said pre-existing conditions shall include but not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions or medical conditions.
I HAVE READ AND UNDERSTAND MY RIGHT AND OBLIGATIONS AS WRITTEN TERMS IN THIS AGREEMENT FOR THE SERVICES OF PET GROOMING THROUGH INTOWN HOUND.
OWNER SIGNATURE AND DATE