Frequently Asked Questions
Why Choose Mobile?
Intown Hound Mobile Dog Grooming will come to your doorstep. We offer you the convenience of not having to rearrange your day. You don't have to take your dog to and from a grooming shop. We bring the convenience of curbside service to your home or office and save you time and gas. After the first visit or two or when you and your dog feel comfortable, you don't even have to be home. A lot of our dog moms and dads are at work while their furry friends are enjoying our salon services and they come home to a pampered and happy pet. Your dog doesn't have to leave your property, but you get to leave the fur and mess in our mobile salon, not all over your car.
We go to extra lengths to ensure your pet's comfort. Your dog is never left unattended. We pamper your dog from start to finish inside our custom built mobile salon until the chosen services are complete. Instead of other barking dogs, your dog will to listen to soothing music. Instead of a day away from you, your dog gets to stay on their own property which greatly reduces separation anxiety. Instead of sitting cold, wet, and alone in a cage under fans your dog will get warm fluff drying by hand. Your pet will never be left alone in a cage to overheat and get ill or worse. There is no exposure to other animal’s potential diseases or parasites. Mobile grooming eliminates the stress and mess of car sickness and all the anxiety your dog may suffer during the car ride.
Do you need to use my water or power?
No. The van is equipped with a 60-gallon fresh water tank and a water heater. We fill up with fresh water each day and bathe each pet with fresh, warm water. We also have a gray water tank on board so we will not need to drain the dirty, soapy water onto your property. The van is equipped with a state of the art inverter system to run the lights, water pumps, ac unit, dryers and any other equipment that we use.
Is it too hot in the summer or too cold in the winter to have my dog groomed in the van?
Our mobile salon is totally climate-controlled. Toasty warm in the winter and cool without humidity in the summer and for those beautiful fall and spring days that we all can't get enough of, we have 2 built-in roof top fans that safely circulate fresh air.
Can I stay with my dog during the grooming appointment?
Unfortunately, we are unable to allow owners inside the van during the appointment. Most dogs actually become rather agitated and anxious if you stay in the van while they are being groomed. It is our experience that it is less stressful for the dog to have mom or dad wait comfortably inside the house while they are being groomed. We will do everything possible to ensure your dog has a relaxing and enjoyable experience while in our care. There is also very limited space inside the van and our insurance does not cover additional people in the van.
Can I take a look inside the van?
Yes, of course. We are very proud of our mobile grooming salon and love to show it off! If you would like to take a quick peek inside just let us know.
How far in advance do I need to schedule an appointment?
We try to be as accommodating as possible, but we also try to group together our visits so that we see our clients who live nearby each other on the same day. We need to do this to be efficient with our time and gas. We highly recommend that you have a standing appointment at a set interval of your choice (every 4-6 weeks is advised for most, but depending on your pet and your needs you can go as long as 12 weeks between appointments) on a particular day and time. Appointments do fill up fast. If you choose not to have a standing appointment, it is a good idea to call at least 2 weeks a head of time for an appointment, but we will attempt to fit you in at the earliest appointment available.
I need to change my appointment. What’s the best way to do that?
We politely ask that you call us at least 24 hours ahead of time if you need to cancel or reschedule your appointment. If we come to visit you at your scheduled time and you are not home (and we have not made arrangements to groom your dog without you there), there will be a $50 surcharge to be paid before we can schedule another visit.
My dog has a lot of mats. Is it really necessary to shave her almost bald?
It depends on the severity of the matting. Your dog’s health and well being is our first concern. Minor mats can sometimes be worked out by hand or with other tools. Sometimes shaving down or stripping is the only option. Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, seborrhea, parasites, cuts, scabs, sores and redness. We can't be responsible for the condition of your pet's skin under all that hair, but we will do our best to warn you ahead of time so you are aware of the danger. Because your dog is severely tangled or matted, she is at greater risk of injury, stress and trauma. All precautions will be taken during the grooming of your dog. However, problems can occasionally arise, during or after the grooming, such as nicks, clipper irritation and mental or physical stress. Your groomer will decide whether it is possible to dematt your dog gently and humanely or if a “shave down” is necessary.
Often after shaving, you dog's skin can look fine, but she will spend the next few days scratching like crazy. Unfortunately, this is normal. Severe matting decreases the circulation of blood to your dog's skin. You know how it feels when your foot falls asleep; imagine that feeling all over your whole body and you will understand why your pet is scratching incessantly. Of course, we want your dog to look beautiful, but it's more important that she is healthy. We will not strip your pet without your permission. We will discuss your choices, how best to address them and most important of all, how to avoid the same situation in the future.
What are anal glands and does my dog need them "expressed"?
Your dog has a gland/sac on each side of his/her anus that fills with fluid. This is quite normal. Most often, during the course of having a bowel movement, the sacs empty on their own. If they don't over a period of time, they can become infected or impacted. This can become very uncomfortable, even painful if left untreated. Your vet will usually charge extra for this service, but we check the sacs as part of all our grooms and will only attempt to express the sacs when necessary. We will not force an expression and if we are unable to express the sacs we will let you know.
My dog is kind of cranky and not very well behaved. Will you be able to groom him?
There isn't much we haven't seen or dealt with. We see all dogs as potential friends. Most dogs with behavioral issues are just scared and with care and compassion, a new friendship can blossom. Once in a blue moon, we encounter a dog that just isn't willing to be our friend and when that happens, we will stop immediately, rather than risk injury to either the dog or to the groomer. We hate to do it, but unfortunately, sometimes it is necessary to muzzle the dog for a part of the grooming process, but we strive to make it as quick and as pleasant as possible. If your dog's issues are especially time consuming, there might be a small "cranky friend" handling fee. We will not groom aggressive dogs that are a danger to the groomer. If the groomer feels that she cannot safely complete a groom, she will stop immediately. A partial groom fee will be charged at a minimum of $30 or based on the amount of the groom that was completed.